Last updated: 26 August 2026
These terms govern your use of the Real Estate Agent AI service. By subscribing to or using the service, you agree to them.
1. The service
Real Estate Agent AI provides an AI-powered receptionist that answers, qualifies, responds to and books enquiries across phone, SMS, email, web chat, social messaging and portal channels on your behalf. The service is configured to your business using the information you supply, and is delivered on a subscription basis.
2. Fees and payment
- Subscription: $497 + GST per month, covering all channels and unlimited AI call handling for a single office.
- Setup: a one-off $997 + GST onboarding and configuration fee, payable before go-live.
- SMS usage: charged at $0.07 + GST per message, with a minimum of $5 + GST per month.
- Multi-office and franchise: priced by separate written quote.
Subscriptions are billed monthly in advance by card through our payment processor. Fees are in Australian dollars. We may vary fees on 30 days’ written notice; if you do not accept a variation you may cancel before it takes effect. Unpaid accounts may be suspended after 7 days’ notice.
3. No lock-in and cancellation
There is no lock-in contract. You may cancel at any time by giving written notice before your next billing date, and the service will continue until the end of the paid period. Setup fees and used SMS charges are not refundable. We may cancel by giving you 30 days’ notice.
4. Your responsibilities
- Provide accurate business information, and keep listings, fees and availability current;
- Hold the necessary rights and authority for any content, contact lists or property information you give us;
- Use the service in compliance with applicable law, including the Privacy Act 1988 (Cth), the Spam Act 2003 (Cth), the Do Not Call Register Act 2006 (Cth), and the real estate licensing and advertising laws of your state or territory;
- Publish your own privacy notice covering the handling of enquiry data by your AI receptionist, and honour opt-outs and access requests from your customers;
- Not use the service to send unsolicited marketing to people who have not consented.
5. AI accuracy and human oversight
The service uses artificial intelligence. It is trained on the information you supply and will be accurate in the great majority of interactions, but AI systems can make mistakes, misunderstand a caller or produce an incorrect response. The service is a front-office assistant, not a substitute for licensed professional advice. It must not be relied on to give legal, financial, tax or valuation advice, and it does not form contracts on your behalf. You are responsible for reviewing bookings and enquiry records and for correcting anything that matters. We will work with you to tune the AI when errors are identified.
6. Data and confidentiality
You retain ownership of your business data and of the enquiry records generated for your account. You grant us the licence necessary to operate, support and improve the service for you. We handle personal information in accordance with our Privacy Policy. Each party will keep the other’s confidential information confidential. On cancellation, you may request an export of your enquiry records within 30 days, after which data may be deleted.
7. Availability
We aim for continuous availability, but the service depends on third-party telephony, messaging, AI and hosting providers and may be interrupted by outages, maintenance or events outside our control. We do not warrant uninterrupted or error-free operation, and we are not liable for enquiries missed during an interruption we did not cause.
8. Australian Consumer Law and liability
Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy under the Australian Consumer Law that cannot lawfully be excluded. To the extent permitted by law, our liability for a failure to comply with a consumer guarantee is limited to re-supplying the service or paying the cost of re-supply. To the extent permitted by law, we are not liable for indirect or consequential loss, loss of profit, loss of business opportunity or lost listings, and our total aggregate liability is limited to the fees you paid in the 3 months before the claim arose.
9. Intellectual property
All intellectual property in the platform, the AI configuration methodology, our website and our materials remains ours. You may not copy, resell, sublicence or reverse-engineer the service.
10. Governing law
These terms are governed by the laws of Western Australia, and the parties submit to the non-exclusive jurisdiction of the courts of that state.
11. Contact us
Real Estate Agent AI
112, 150–152 Riseley Street, Booragoon WA 6154
Email: hello@realestateagentai.com.au
Phone: 0431 163 301